1. Scope
These terms apply to use of this website and to service requests made to Koptsikov Kesy OÜ. A specific proposal, statement of work, order confirmation or other written agreement may add to or replace parts of these general terms for a particular engagement.
2. Service requests and acceptance
Website prices are starting prices unless explicitly stated otherwise. A website order request is an invitation to discuss and define work; it does not create an automatic charge or guarantee that a requested scope can be accepted.
Before work starts, the parties should agree the relevant scope, assumptions, access requirements, timing and fees. Koptsikov Kesy OÜ may decline work that cannot be performed safely, lawfully or within available capacity.
3. Customer responsibilities
- Provide accurate information about the relevant systems and authority to request the work.
- Maintain appropriate backups unless backup work is expressly included in scope.
- Provide required access in a secure manner and remove or rotate credentials when appropriate.
- Inform us about critical dependencies, maintenance windows, compliance requirements and known risks.
- Ensure that third-party software, accounts and licences required for the work are valid and authorised.
4. Fees and payment
Fees are confirmed before work begins. Recurring services are billed according to the agreed billing cycle. Third-party costs such as cloud resources, licences, hosting or paid tools are not included unless expressly stated.
Invoices are payable by the due date shown on the invoice. Where permitted by law, overdue amounts may result in suspension of non-critical work after reasonable notice.
5. Delivery, changes and cancellations
Estimated delivery times depend on scope, access and customer responsiveness. Material changes to the requested scope may require a revised estimate.
A customer may request cancellation before work begins. If work has already started, fees may be due for work completed and non-refundable third-party commitments made for the engagement. Any mandatory consumer cancellation or withdrawal rights that apply under law remain unaffected.
6. Security and service limitations
IT infrastructure work can involve dependencies and third-party systems outside our control. We apply reasonable professional care, but do not guarantee uninterrupted operation, complete immunity from cyber incidents, or that third-party platforms will remain available.
Emergency work, unsupported legacy systems and environments without valid backups may carry additional risk that should be discussed before changes are made.
7. Confidentiality
Each party should protect non-public technical, commercial and access information received from the other and use it only for the agreed purpose, except where disclosure is required by law or authorised by the other party.
8. Intellectual property
Each party retains ownership of materials, tools, software and know-how it owned before an engagement. Rights in newly created deliverables are determined by the specific service agreement. Third-party software remains subject to its own licence terms.
9. Liability
Liability is determined by the applicable agreement and mandatory law. To the extent legally permitted, neither party is responsible for indirect or consequential losses that were not reasonably foreseeable. Nothing in these terms excludes liability that cannot lawfully be excluded or limited.
10. Suspension and termination
Either party may end an ongoing service in accordance with the agreed notice period. Immediate suspension or termination may be appropriate for serious security risks, unlawful instructions, material breach or persistent non-payment, subject to applicable law and contractual obligations.
11. Governing law
Unless mandatory law requires otherwise, these terms and related services are governed by the laws of Estonia. The parties should first attempt to resolve disputes in good faith before pursuing formal remedies.
12. Contact and updates
Questions about these terms may be sent to info@kesy.digital. We may update these terms when our services or legal requirements change.
Last updated: 6 September 2026.